Guarantee & Refund Policy
At Proads Assets, we prioritize transparency and client satisfaction. Below is a clear breakdown of our guarantees, replacement rules, and refund policies.
Our Guarantees for Business Managers (BM)
| Guarantee Type | Coverage Period | What You Get |
|---|---|---|
| Invite Link Expiry | Within 48 hours | A new invite link will be provided. |
| BM Restricted/Disabled | Within 24 hours (without client use) | A replacement BM. |
| Verification Revoked | Within 5 days (for verified BMs) | A replacement BM. |
| Referral Damage Clause | Within 24 hours | If product gets damaged, only 1 replacement will be given. If the replacement also fails, no further replacement/refund applies. |
Product Match Guarantee
If the product supplied by us does not match the description according to the product details, we will replace it.
However, if a refund or replacement is requested based on any additional features or issues not mentioned in the product description, or if someone misbehaves with our support team, their support will be canceled, and no future orders from them will be accepted.
When Replacement Is Not Applicable
| Action Performed by Client | Why Not Covered |
|---|---|
| Added cards on BM/Ads Account | Out of our control. |
| Started running ads | Client-initiated activity. |
| Made changes to BM settings | Alters original condition. |
| Created pages in BM | Cannot be resold. |
| Attached a domain | Outside our control. |
| Created Ads Account in BM | Changes original state. |
Time Limit for Invite Links
| Condition | Policy |
|---|---|
| After 3 days of delivery | No invite link will be reissued. Clients must keep backups. |
Important Notes
| Note Type | Policy |
|---|---|
| Refunds | No refunds once assets are delivered. Restrictions are part of Facebook ads. If under warranty, free replacement applies. |
| Client Responsibility | Client is fully responsible after delivery. We are not liable for bans, bugs, or restrictions. |
| Admin Removal Warning | Do not remove old admins before the required timeframe. Early removal may damage the account, and we won’t be responsible. |
| Replacement Limitation | If replaced once under the 24-hour guarantee and the replacement also fails, no further replacements will be given. |
Final Reminder
- Always keep backup BMs on other profiles.
- Handle assets carefully and follow our instructions.
- Once delivered, assets become the client’s full responsibility.